Frequently asked questions
FAQs
We are always here to help at FrancoCrea. To get to know us better, here are some frequently asked questions. We would love to assist with any other queries you might have so please feel free to contact us at any stage.
FrancoCrea is a team of award-winning Australian furniture designers led by Franco Crea since 2013. Offering timeless, heirloom-quality design, each piece is designed and crafted on Australian soil to reflect your way of living.
All our furniture collections are available to view at our boutique Melbourne and Adelaide studio showrooms. We welcome you to visit us in-store to experience heirloom furniture in person.
Melbourne showroom
1131 High Street, Armadale, Victoria 3143
Adelaide showroom
442 Pulteney Street, Adelaide, South Australia 5000
All of our products are designed and made on Australian soil with timeless, heirloom quality.
As we hand-make each product to order, we are able to offer elements of bespoke sizes upon request. If you would like to discuss specific possibilities, please touch base with our friendly design team at hello@francocrea.com.au.
Yes, we offer a diverse range of bespoke materials and finishes that suit a variety of homes, so you get just the right fit for your unique space. If you have something specific in mind, please contact one of our furniture experts at hello@francocrea.com.au to collaborate.
You can place an order in either one of our boutique Melbourne or Adelaide showrooms, via phone or email. To secure your order, a 50% reservation fee is required at the time of placing your order.
We accept payment via Visa, MasterCard, or American Express, as well as direct bank deposits to make ordering secure and convenient.
We are flattered our designs are recognised internationally however, we are currently not shipping overseas. Please stay tuned for any changes in the future.
All of our furniture products are handmade to order to perfectly suit your individual space. Our lead times currently range between 8-16 weeks depending on when you place your order. These times are shown as a guide only and may vary based on quantities and current production levels. As each piece is hand-crafted, this process cannot be rushed.
We welcome you to contact us for a lead time if you are looking at a specific item from our collection.
Yes, we insure all our special deliveries across Australia, using a white-glove furniture delivery service.
Prices vary depending on the size of your order, access to your location, and delivery location. Delivery costs for furniture orders will always be itemised on your quotation for transparency.
We offer a selection of two delivery service options. Valet delivery and standard delivery.
Our valet delivery service includes a skilled furniture delivery team that will unwrap, position, and assemble, (if required), your new furniture product(s).
Our standard delivery service includes delivery only.
Due to the made-to-order nature of our pieces, please choose carefully as we do not accept returns.
We guarantee the quality of the design and workmanship of all our products and expect them to provide a lifetime of enjoyment.
The warranty covers the initial purchaser of FrancoCrea products and is valid for as long as the product is owned by the original purchaser. The warranty is not transferable.
The warranty covers faulty workmanship in furniture that is subject to normal domestic or commercial application, and which has been carefully maintained and sensibly used. It does not cover damage sustained by substantial knocks/force or improper use.
The warranty excludes materials from other manufacturers. If such materials are agreed to be defective, we will use reasonable endeavour to assist in negotiating a satisfactory settlement with the supplier on your behalf. Such suppliers can provide warranties relating to the performance of materials supplied by them.
The warranty excludes any claims of damage at the time of delivery that aren’t identified by the buyer in writing to the seller on the day of delivery.
During the warranty period, FrancoCrea will repair any defective products without charge if the damage has not arisen from improper, inadequate, or incorrect usage, including but not limited to the following:
- improper adjustment or modifications of the product by the buyer which were not authorised in writing by the seller;
- the use of accessories that were not manufactured by, or approved in writing by, the seller;
- any contamination or leakages caused or induced by the buyer;
- damage sustained by knock/force to the product by the buyer;
- improper use of the product by the buyer or anyone for whom the buyer has legal responsibility (including a minor or cleaners), such as but not limited to dragging or pushing of tables, and dining chairs used in combination with floor rugs;
- any use or operation of the product outside of the physical, electrical, or environmental specifications of the products;
- inadequate or incorrect site preparation; and
- inadequate or improper maintenance of the product.
Upholstered Furniture Indoors - 5 years
Our five-year warranty covers the frames and support elements of all upholstered models of FrancoCrea seating. The warranty covers the reasonable use of your product/s for suitable applications. Upholstery is not covered under warranty.
Seating, Tables, Storage - 3 years
Our three-year warranty covers the frames of all models of FrancoCrea seating, tables and shelving units. The warranty covers the reasonable use of your product/s for suitable applications. Finishes are not covered under warranty. If a finish wears out, the product can be re-finished by FrancoCrea at the client’s expense. Changes to the performance and/or aesthetic of your product caused by adverse environmental conditions cannot be covered under warranty.
Outdoor - 3 years
Our three-year warranty covers the frames and structural support elements of all models of FrancoCrea outdoor products. Damages to powder-coated finishes — e.g. scratches, chipping, fading, or corrosion caused by scratches and chips — cannot be covered under warranty.
Leather & Fabrics - 1 year
Our one-year warranty covers all manufacturing faults for all fabric and leather upholstery. Puddling is a natural occurrence in upholstery and is not a fault in manufacturing. We cannot offer a warranty on the customer’s material.
Warranty Claim Process
To make a claim, email us at hello@francocrea.com.au
An inspection of the product will be required to determine the nature and cause of the alleged defect. This will be conducted by a member at FrancoCrea and you will be advised whether the claim is covered by this warranty.
All transportation charges incurred in returning defective products, or any of their parts, for repair, together with the cost of returning them to the buyer, must be paid by the buyer.
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