Product Care and Warranty

Care and Maintenance

FrancoCrea™ products are designed to shape your life. Accordingly, all of our products are built with enormous care and craftsmanship to ensure they can withstand life’s experiences, day by day.

However, to ensure your product is able to continue to be an integral part of your lifestyle, ongoing care and maintenance to encourage its longevity, and keep it looking ‘as new’.

General

Instigating a regular maintenance regime will ensure many years of trouble free service from your FrancoCrea™ product. The frequency of cleaning will vary according to the required appearance and environment. Where salts/ pollutants are more prevalent, such as seaside and industrial areas, a cleaning program should be carried out more frequently. When moving furniture be careful not to drag the item.

Powder coat Metal

Wash regularly with warm soapy water and mild detergent using a soft cloth. Always rinse well with water, to remove remaining detergent. Avoid scratching the surface by dry dusting. Do not allow dirt to accumulate, dry out and harden. Abrasive cleaning agents are not recommended.

Powder coat Metal – Outdoor

Powder coat, for outdoor use, is applied to either Aluminium or stainless steel. While it assists with metal protection, it is not a corrosion protection in its own right. Minor corrosion spots under table tops, seats and bases do not affect the structural integrity of the product and are not covered by warranty. Whilst every care is taken to provide the most suitable finish according to the use and the environment the product will be subjected to, Franco Crea can’t guarantee this decorative finish against scratching, scuffing, chipping, fading or corrosion and as a result of direct use in harsh seafront locations. When choosing a colour for outdoor use please select a suitable UV stable choice, as the product is not warranted against natural fading.

Stainless Steel

Wash regularly with soapy water or detergent using a soft clean cloth, and if necessary, a 3M Scotch Brite Pad. Remove non washable deposits on stainless steel surface with an approved cleaner eg: 3M Stainless cleaner, Jif, or Ajax. Clean in one direction only, along the original polish lines. Rinse well with water. Abrasive cleaning products are not recommended. Do not allow dirt to accumulate, dry out and harden.

Please Note: Tea Staining will occur on the Stainless Steel when in proximity to the coast. It does not effect the strength or longevity of the material. Clean monthly to maintain.

Nanotech + Compact Laminate

Dust with a soft, non oily cloth and wipe spills using a damp cloth. For more stubborn stains use hot water and household detergent, then remove with clean water or window cleaning agent. Repeat several times if necessary. To prevent streaks or smears, always rub surface dry with an absorbent clean cloth. Abrasive cleaning products are not recommended.

Timber – Solid + Veneer

As timber is sealed with a protective polyurethane lacquer the only maintenance required is to regularly wipe timber with a damp cloth to remove dust and dirt. For more stubborn stains use hot water and household detergent, then remove with clean water. Repeat several times if necessary. Oils or other polishes are not necessary. Avoid contact with liquid, heat and keep out of direct sunlight. Abrasive cleaning products are not recommended. For outdoor applications keep furniture in covered areas away from direct sunlight for extended periods.

Paint – Polyurethane

As the painted mdf is sealed with a protective polyurethane lacquer the only maintenance required is to regularly wipe timber with a damp cloth to remove dust and dirt. For more stubborn stains use hot water and household detergent, then remove with clean water. Repeat several times if necessary. Oils or other polishes are not necessary. Avoid contact with liquid, heat and keep out of direct sunlight. Abrasive cleaning products are not recommended, as they may damage the surface.

Nextel Suede Coating

Regularly wipe with a damp cloth to remove dust and dirt. For more stubborn marks use hot water and household detergent, then remove with clean water. Repeat several times if necessary. Afterwards wipe over with a damp cloth to avoid a build-up of detergents. For oil / lubricant makes you can use a cloth with methylated spirits to wipe over. Finish by wiping over with a clean damp cloth (water only).

Corian – Solid Acrylic

Solid acrylic is non-porous, so liquids can’t be absorbed. That means total hygiene and a stain free surface. Spills disappear effortlessly with a damp cloth or sponge and a simple wipe. Even stubborn stains like red wine, beetroot, food acids and oils are removed easily. A firm wipe with a damp sponge and a mild abrasive cleaner will ensure longevity of your solid acrylic surface.

Brass/ Copper – Coated

Our brass + copper products are finished with a clear coat of lacquer designed to be applied to these metals.  Gently wipe clean with a soft cloth on a regular basis to remove dust and dirt particles  Damp sponge can be used to wipe over, but please ensure a dry cloth is used afterwards, so the metal is not left damp.

Brass + Copper – Uncoated

Our brass + copper products that are left uncoated, will require to be cleaned from time to time – if you are wanting to remove marks and discolouration, which is caused by the oxidisation natural process. It is a simple process that should not be a deterrent, if you want to maintain it’s natural polished of satin finish.

Leather

Regular Care
  • Protect from direct sunlight, heating and weather
  • Dust on a regular basis with a clean dry cloth
Cleaning
  • Gently remove all spills immediately with dry clean cloth
  • Do not scrub or rub hard
  • Do not use damp cloth
  • Do not use shoe polish, saddle soap or unidentified leather cleaners, pastes or abrasives
  • Use leather cleaners only in strict accordance with manufacturer’s instructions
  • Regularly clean contact areas (arms/headrests) to avoid build-up of perspiration and body oils
  • Dust before cleaning
  • When vacuuming use soft attachment
  • We recommend cleaning by specialists using only leather care products appropriate to leather type
  • Dry in shade away from heat
Spot Cleaning
  • Clean as above
  • Professional cleaning may be required for persistent stains
  • Pure Aniline

Fabric (Wool and Velvet)

Regular Care
  • Protect from direct sunlight
  • Vacuum regularly using low suction
  • Rotate reversible cushions regularly
Cleaning Overview
  • Professional cleaning recommended
  • Do not remove covers for separate cleaning
  • Do not use dishwashing or laundry detergents
  • Do not saturate the fabric or wet filling
  • Wipe gently, do not rub
  • Dry in shade away from direct heat and sunlight
  • Allow to dry thoroughly before re-use
  • Gently vacuum to restore pile
Cleaning Methods

Spot Cleaning:

  • Treat spills and stains as soon as possible
  • Gently scrape soil or mop liquid from the fabric
  • Do not scrub
  • Apply cleaning agents strictly according to instructions to remove the residue of the spill
  • May be spot cleaned with dry-cleaning solvent

Shampoo Clean:

  • May be cleaned using upholstery shampoo

Hot Water Clean:

  • Clean with hot water extraction machine (hot)
  • Use upholstery detergent

Dry Clean:

  • Cleaned using an on-site dry-cleaning machine
  • Extract solvent thoroughly after application
  • Caution: exhaust solvent vapour outside building and provide ventilation during cleaning and drying
  • Avoid use of room during drying period
  • 92% polyester 5% cotton 3% latex

 

For any additional questions please email us at [email protected]

Warranty information

Your purchase is covered by the following warranty:

General

3 year structural warranty shall apply for custom made furniture subject to domestic use.

3 year structural warranty shall apply for custom made furniture subject to commercial use.

We guarantee the quality of our design and workmanship, of all our products, and expect them to provide a lifetime of enjoyment.

This covers faulty workmanship in furniture that is subject to normal domestic or commercial application and which has been carefully maintained and sensibly used.

The warranty excludes materials by other manufacturers. If such materials are agreed to be defective we will use reasonable endeavours to assist negotiating a satisfactory settlement with the supplier on your behalf.  Such suppliers can provide warranties relating to the performance of materials supplied by them.

During the warranty period the FrancoCrea™ will replace or repair any defective products without charge so long as the damage does not arise from improper, inadequate or incorrect usage, including but not limited to the following:

  • improper adjustment, calibration or operation by the buyer;
  • the use of accessories which were not manufactured by or approved in writing by the seller;
  • any contamination or leakages caused or induced by the buyer;
  • any modifications of the product which was not authorised in writing by the seller;
  • any misuse of the product by the buyer or anyone for whom the buyer has legal   responsibility (including a minor);
  • any use or operation of the product outside of the physical, electrical or environmental specifications of the products;
  • inadequate or incorrect site preparation; and
  • inadequate or improper maintenance of the product.

Timber

Solid timber is a natural product and is therefore subject to changes in the environment. Any movement in timber as a result of change in air moisture content or fluctuating temperatures cannot be guaranteed.

Warranty Claim

Claims can be made through the place from which the furniture was purchased.

An inspection of the product will be required to determine the nature and cause of the alleged defect. This will be conducted by FrancoCrea™ and you will be advised whether the claim is covered by this warranty.

All transportation charges incurred in returning defective products, or any of its component parts, for repair, together with the cost of returning them to the buyer must be paid by the buyer.