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FrancoCrea products are designed to shape your life. Accordingly, all of our products are built with enormous care and craftsmanship to ensure they can withstand life’s experiences, day by day.
However, to ensure your product is able to continue to be an integral part of your lifestyle, ongoing care and maintenance to encourage its longevity, and keep it looking ‘as new’.
Instigating a regular maintenance regime will ensure many years of trouble free service from your FrancoCrea product. The frequency of cleaning will vary according to the required appearance and environment. Where salts/ pollutants are more prevalent, such as seaside and industrial areas, a cleaning program should be carried out more frequently. When moving furniture be careful not to drag the item.
Wash regularly with warm soapy water and mild detergent using a soft cloth. Always rinse well with water, to remove remaining detergent. Avoid scratching the surface by dry dusting. Do not allow dirt to accumulate, dry out and harden. Abrasive cleaning agents are not recommended.
Powder coat, for outdoor use, is applied to either Aluminium or stainless steel. While it assists with metal protection, it is not a corrosion protection in its own right. Minor corrosion spots under table tops, seats and bases do not affect the structural integrity of the product and are not covered by warranty. Whilst every care is taken to provide the most suitable finish according to the use and the environment the product will be subjected to, Franco Crea can’t guarantee this decorative finish against scratching, scuffing, chipping, fading or corrosion and as a result of direct use in harsh seafront locations. When choosing a colour for outdoor use please select a suitable UV stable choice, as the product is not warranted against natural fading.
Wash regularly with soapy water or detergent using a soft clean cloth, and if necessary, a 3M Scotch Brite Pad. Remove non washable deposits on stainless steel surface with an approved cleaner eg: 3M Stainless cleaner, Jif, or Ajax. Clean in one direction only, along the original polish lines. Rinse well with water. Abrasive cleaning products are not recommended. Do not allow dirt to accumulate, dry out and harden.
Please Note: Tea Staining will occur on the Stainless Steel when in proximity to the coast. It does not effect the strength or longevity of the material. Clean monthly to maintain.
Dust with a soft, non oily cloth and wipe spills using a clean damp cloth. For more stubborn stains use hot water and mild liquid soap, then remove with clean water. Repeat several times if necessary. To prevent streaks or smears, always rub surface dry with an absorbent clean cloth. Abrasive cleaning products are not recommended.
As timber is sealed with a protective urethane lacquer the only maintenance required is to regularly wipe timber with a clean, damp cloth to remove dust and dirt. For more stubborn stains use hot water and a mild liquid soap, then remove with clean water. Repeat several times if necessary. Oils or other polishes are not necessary. Avoid contact with liquid, heat and keep out of direct sunlight. Abrasive cleaning products are not recommended. For outdoor applications keep furniture in covered areas away from direct sunlight for extended periods.
As the painted mdf is sealed with a protective polyurethane lacquer the only maintenance required is to regularly wipe timber with a clean, damp cloth to remove dust and dirt. For more stubborn stains use hot water and a mild liquid soap, then remove with clean water. Repeat several times if necessary. Oils or other polishes are not necessary. Avoid contact with liquid, heat and keep out of direct sunlight. Abrasive cleaning products are not recommended, as they may damage the surface.
By nature, Corian is easy to clean and easy to care for. As a general rule, when cleaning Corian, always start with a simple clean. Avoid using abrasive scouring pads for routine cleaning.
Managing day-today food and liquid spills:
If food or liquids (i.e. wine or coffee) spill onto the surface, simply wipe your Corian surface with a damp sponge or cloth. Thanks to the non-porosity of Corian, this will hygienically clean your Corian surface.
Most dirt & grime:
Use hot soapy water or an ammonia-based cleaner along with a damp sponge or cloth. Rinse clean. You can also use hot water mixed with baking soda and vinegar, applied with a non-scratch sponge. Rinse clean afterwards, using a clean soft cloth.
Wipe your surface with a damp sponge or cloth and towel dry. Hard water leaves visible water marks on Corian, just as on glassware, which is why it should be wiped dry with a soft cloth. If marks persist, try the method outlined under Deep Clean – Stubborn Stains.
For more stubborn stains you will need to occasionally give your Corian surface a more thorough clean and refresh using a mild abrasive cleaner like Gumption* paste cleaner, Jif** Cream Cleanser or Ajax*** cream or powder cleanser.
Firmly wipe your Corian surface with either a non-scratch Scotch-Brite™ pad or a damp cloth, using a wide circular motion. Always finish by rinsing and wiping your surface with a damp cloth or sponge. The Vileda(®)**** range of cloths and non-scratch scourers are recommended by Corian.
Light marks & scuffs
Most light marks and scuffs may be removed by wiping your surface firmly with a damp sponge or cloth and a mild abrasive cleanser. However, if this technique fails to work, please contact our Customer Service at [email protected] to personally discuss other care alternatives.
Please be aware, using abrasive cleaners on your Corian surface may change your sheen level. By routinely cleaning the entire surface consistently the sheen should return over time.
Available nationally from most supermarkets. *Registered trademark of the Clorox International Company. ** Registered trademark of Unilever. ***Registered trademark of Colgate-Palmolive. ™Registered trademark of the 3M Company. ****Registered trademark of Freudenberg Household Products.
Our brass + copper products are finished with a clear coat of lacquer designed to be applied to these metals. Gently wipe clean with a soft cloth on a regular basis to remove dust and dirt particles. Please be aware that rubbing too hard on this lacquer may cause the lacquer to rub-off and break-away. Damp sponge can be used to wipe over, but please ensure a clean, dry cloth is used afterwards, so the metal is not left damp.
Our brass + copper products, are natural metals, and if they are left uncoated, will require to be cleaned from time to time – if you are wanting to remove marks and discolouration, which is caused by the oxidisation natural process. It is a simple process that should not be a deterrent, if you want to maintain it’s natural polished or satin finish.
If your brass has a patina applied to it, then this has been finished with a matte clear lacquer coating to ensure the colour is retained and will not oxidise. Gently wipe clean with a soft cloth on a regular basis to remove dust and dirt particles. Please be aware that rubbing too hard on this lacquer may cause the lacquer to rub-off and break-away. Damp sponge can be used to wipe over, but please ensure a clean, dry cloth is used afterwards, so the metal is not left damp.
Over time the lacquer will be worn, by coming into contact with hands. If you are wanting to retain the original finish, of this product, then you will need to contact us so we can organise to have the brass recoated in the clear lacquer. Do not use brass cleaners, as this will remove the lacquer and patina.
Hot Water Clean:
For any additional questions please email us at [email protected]
Your purchase is covered by the following warranty:
5 year structural warranty shall apply to domestic use.
3 year structural warranty shall apply to commercial use.
10 year structural warranty shall apply to the framework of our upholstered products.
We guarantee the quality of our design and workmanship, of all our products, and expect them to provide a lifetime of enjoyment.
The warranty is for the initial purchaser of Franco Crea products and is valid for as long as the product is owned by the original purchaser. The warranty is not transferable.
This covers faulty workmanship in furniture that is subject to normal domestic or commercial application and which has been carefully maintained and sensibly used.
The warranty excludes materials by other manufacturers. If such materials are agreed to be defective we will use reasonable endeavours to assist negotiating a satisfactory settlement with the supplier on your behalf. Such suppliers can provide warranties relating to the performance of materials supplied by them.
During the warranty period the FrancoCrea™ will replace or repair any defective products without charge so long as the damage does not arise from improper, inadequate or incorrect usage, including but not limited to the following:
Solid timber is a natural product and is therefore subject to changes in the environment. Any movement in timber as a result of change in air moisture content or fluctuating temperatures cannot be guaranteed.
We use aniline leather on our upholstery products. This is a pure and most natural leather that can be used . It is also the most premium and highest quality leather that is available for upholstery products. As this leather is natural, and only dyed (to obtain it’s colour), natural marks and scares may appear on the leather. This is not a defect of the leather, but a natural mark that is inherent from the cow hide.
Colour fading from direct sunlight affects all leathers, therefore we recommend to avoid placing your leather furniture in direct sunlight. Particularly the most natural Aniline grade as they do not have any protective coating or pigment on the surface and are more susceptible to fading from sunlight exposure. The types of leather more resistant to fading are Semi-Aniline, Pigmented and Corrected Grain leathers as they will generally fade more gradually and less dramatically than Aniline leathers.
Aniline and Semi-Aniline leathers will always bear the hallmarks of its natural origin and provides the comfort only a natural product can provide. These characteristics do not detract from the quality, durability or strength of the leather. These are signs that discerning owners cherish when buying leather and are also an assurance that they are purchasing natural leather and not the lesser quality colour-coated, painted or corrected grain leather.
Leather grain and texture varies greatly across individual hides. From loose and pronounced in the belly and flank, which has more stretch and give, to relatively tight and fine across the backbone.
Due to the varying grain structure mentioned above, dyes and finishes penetrate to different degrees in different parts of the hide, giving an attractive rustic aesthetic.
Claims can be made through the place from which the furniture was purchased.
An inspection of the product will be required to determine the nature and cause of the alleged defect. This will be conducted by FrancoCrea™ and you will be advised whether the claim is covered by this warranty.
All transportation charges incurred in returning defective products, or any of its component parts, for repair, together with the cost of returning them to the buyer must be paid by the buyer.