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Frequently Asked Questions

General

We are always here to help at FrancoCrea. To get to know us better, here are some frequently asked questions. We would love to assist with any other queries you might have so please feel free to contact us at any stage.

Who is FrancoCrea?

Founded in 2013, luxury Australian furniture and award winning label FrancoCrea offers sophisticated, timeless design with a distinctive, minimalist aesthetic, crafted with meticulous attention to detail; Designed to be loved and enjoyed, not just admired. 100% DESIGNED + MADE IN AUSTRALIA.

Where can I view your products?

All our furniture products are available to view at our boutique Melbourne and Adelaide showrooms. To make a specific appointment, to discuss a project, with one of our furniture designers, then please contact us here hello@francocrea.com.au

Showrooms

Can I visit your showroom during COVID-19?

Both our Melbourne and Adelaide showrooms continue to remain open for regular business hours.

If you prefer to minimise personal contact, we encourage you to book a private appointment, please contact us via phone or at hello@francocrea.com.au and we would be happy to accomodate.

Can I contact you online for a consult?

Yes, of course! We are offering complimentary consultations, via phone or video with one of our furniture experts.

To book please email us or use the booking feature on our Instagram and Facebook pages.

Products

Where are your products made?

All of our products are 100% designed and made to order in Australia – using the most premium quality materials and finishes.

Can we customise product sizes?

As we hand-make each product to order, we are able to offer custom sizes, upon request. If you would like to discuss specific sizes, please contact our design team at hello@francocrea.com.au.

Are your products available in custom materials and finishes?

Yes, all of our furniture products are available in custom materials and finishes, upon request. If you would like to discuss specific materials and finishes, please contact one of our furniture experts at hello@francocrea.com.au.

Orders and Payment

How do I place an order for furniture?

You can place an order in either one of our boutique Melbourne or Adelaide showrooms, or via email to hello@francocrea.com.au.

Can I purchase internationally?

Yes, all of our furniture products are available to be shipped around the world directly to you! To gain a shipping quote please contact our customer service team at hello@francocrea.com.au.

Do you have furniture in-stock?

All of our furniture products are hand-made to order, to perfectly suit your space/home. Our lead times range between 6-8 weeks, so you don’t need to wait long for your special piece of furniture.

How do I pay for my order?

We accept payment via Visa, MasterCard or American Express, as well as bank deposits to make ordering secure and convenient. We don’t charge any merchant fees on card payments.

What are your lead times?

Our furniture products have an estimated lead time of 8 weeks, depending on the product and quantity ordered. These times are shown as a guide only and may vary based on quantities and current production levels, as each piece is hand-finished and this process cannot be rushed.

Shipping and Returns

Is my delivery insured?

Yes, we insure all our special deliveries across Australia, using a white-glove furniture delivery service.

What is the cost to deliver my furniture order?

Delivery costs for furniture orders will be itemised on your quotation. Prices vary depending on the size of your order, access to your location and delivery location.

How are my products delivered?

We use a partnered ‘white-glove’ furniture delivery service. They are trained to handle and assemble our hand-crafted products in your home or office.

How does the white-glove delivery service work?

The approximate delivery date is an estimate based on current production and or shipping times, please use this as a guide for planning. Delivery times will be arranged with you once the final payment is received in full.

The freight charge covers a single delivery at ground level, easy access during weekday delivery hours, unless alternative arrangements have been agreed to by both parties. We ask that someone is onsite to check and sign for all furniture deliveries.

Our team will be in touch to book a delivery window and can confirm 24 hours prior to arrival. If you are unable to accept delivery within 7 days of receiving notification of order completion, then storage charges will apply.

Will the delivery service remove all packaging?

Our skilled furniture delivery team will unwrap, position and assemble, (if required), your new furniture product(s). They will also remove all packaging before they leave. That is what “white-glove” delivery service is all about.

Do you accept returns?

Because of the hand-made nature of our product, we are not able to offer returns.

Do I need to physically sign for my delivery?

All furniture products must be inspected and signed for on delivery. Any damage must be noted on the delivery note provided by our delivery team. Please notify hello@francocrea.com.au of any damages within 24 hours. We cannot take responsibility for any damage raised outside of the time period specified above. If damage has occurred in the delivery process, all packaging must be retained by the receiver. Failure to do so may invalidate any claim.

Additional queries

For any additional questions please contact us hello@francocrea.com.au.