Frequently Asked Questions

We are always here to help at FrancoCrea. To get to know us better, here are some frequently asked questions. We would love to assist with any other queries you might have so please feel free to contact us at any stage.

Who is FrancoCrea?

FrancoCrea is a team of award-winning Australian furniture designers led by Franco Crea since 2013. Offering timeless, heirloom-quality design, each piece is designed and crafted on Australian soil to reflect your way of living.

Where can I view your products?

All our furniture collections are available to view at our boutique Melbourne and Adelaide showrooms. We welcome you to visit us in-store to experience heirloom furniture in person.

Melbourne showroom

259 Swan Street, Richmond, Victoria 3121

Adelaide showroom

442 Pulteney Street, Adelaide, South Australia 5000

Do you assist with consults?

Yes, of course! We offer consultations, either in-store, via phone, or by email with one of our furniture experts. We gladly assist with selecting the right size for your space, and coordinate the best colour and materials perfectly matched with your interiors.

To start a conversation please feel free to reach us hello@francocrea.com.au.

Where are your products made?

All of our products are 100% designed and made on Australian soil with timeless, heirloom quality.

Can we customise product sizes?

As we hand-make each product to order, we are able to offer elements of bespoke sizes upon request. If you would like to discuss specific possibilities, please touch base with our friendly design team at hello@francocrea.com.au.

Are your products available in custom materials and finishes?

Yes, we offer a diverse range of bespoke materials and finishes that suit a variety of different homes so you get just the right fit for your unique space. If you have something specific in mind, please contact one of our furniture experts at hello@francocrea.com.au to collaborate.

How do I place an order for furniture?

You can place an order in either one of our boutique Melbourne or Adelaide showrooms, via phone or email.  To secure your order, a 50% deposit is required at the time of placing your order.

Can I purchase internationally?

We are flattered our designs are recognised internationally however at this stage we are currently not shipping overseas. Please stay tuned for any changes in the future.

Do you have furniture in stock?

All of our furniture products are hand-made to order to perfectly suit your individual space. Our lead times currently range between 8-16 weeks depending on when you place your order. These times are shown as a guide only and may vary based on quantities and current production levels. As each piece is hand-crafted, this process cannot be rushed.

We welcome you to contact us for a lead time if you are looking at a specific item from our collection.

How do I pay for my order?

Payment can be made in-store with us or via phone. We accept payment via Visa, MasterCard, or American Express, as well as direct bank deposits to make ordering secure and convenient.

Is my delivery insured?

Yes, we insure all our special deliveries across Australia, using a white-glove furniture delivery service.

What is the cost to deliver my furniture order?

Prices vary depending on the size of your order, access to your location, and delivery location. Delivery costs for furniture orders will always be itemised on your quotation for transparency.

How are my products delivered?

We use a partnered white-glove furniture delivery service. They are trained to handle and assemble our hand-crafted products in your home.

Is assembly included in delivery?

We offer a selection of two delivery service options. Valet delivery and standard delivery.

Our valet delivery service includes a skilled furniture delivery team that will unwrap, position, and assemble, (if required), your new furniture product(s).

Our standard delivery service includes delivery only.

Do you accept returns?

Because of the hand-made nature of our product, we are not able to offer returns.

Do I need to physically sign for my delivery?

All furniture products must be inspected and signed for on delivery. Any damage must be noted on the delivery note provided by our delivery team. Please notify hello@francocrea.com.au of any damages within 24 hours. We cannot take responsibility for any damage raised outside of the time period specified above. If damage has occurred in the delivery process, we ask that all packaging must be retained by the receiver.

We hope that answers many of your queries and are happy to provide further information for any additional questions. Please contact us at hello@francocrea.com.au.